On Labeling Quality in Business Process Models
نویسندگان
چکیده
Quality assurance is a serious issue for large-scale process modeling initiatives. While formal control flow analysis has been extensively studied in prior research, there is a little work on how the textual content of a process model and its activity labels can be systematically analyzed. It is a major challenge to classify labels according to their quality and consequently assure high label quality. As a starting point we take a recent research on the activity labeling style, which establishes superiority of a so-called verb-object labeling style. Together with the labeling style, the length of an activity label is related to its quality. In this paper, we investigate how various natural language processing techniques, e.g., part of speech tagging and analysis of phrase grammatical structure, can be used to detect an activity labeling style in an automatic fashion. We also study how ontologies, like WordNet, can support the solution. We conduct a thorough evaluation of the developed techniques utilizing about 20,000 activity labels from the SAP Reference Model.
منابع مشابه
The Impact of Activity Labeling Styles on Process Model Quality
Quality issues and their connection with structural aspects of process models have been recently studied, but there is still a notable lack of research into quality aspects of activity labels in business process models. In this paper, we investigate whether the guideline to use verb-object labels actually contributes to improved model quality in terms of less ambiguity and higher usefulness. In...
متن کاملOn the refactoring of activity labels in business process models
Large corporations increasingly utilize business process models for documenting and redesigning their operations. The extent of such modeling initiatives with several hundred models and dozens of often hardly trained modelers calls for automated quality assurance. While formal properties of control flow can easily be checked by existing tools, there is a notable gap for checking the quality of ...
متن کاملRanking business processes maturity by modified rembrandt technique with considering CMMI dimensions
An organization’s value is substantiated by consistent, high quality processes engineered in its operations and the allocation of the limited resources to achieve the desired objective. Intrinsic to the development of a process are the articulation of a coherent workflow, identification of the optimal skillset required at each stage of the process, and commissioning of the right technology plat...
متن کاملDeveloping customer relationship management (CRM) processes using standard frameworks and MCDM techniques
Organizations have found that functional approach to business destroys flexibility and agility by gaining experience over the time. The main weakness with Task-based organizations is that they can hardly act flexibly and adapt themselves to the changing environment. In today’s' dynamic and competitive business world, organizations focus significantly on managing and improving their business pro...
متن کاملLearning from Quality Issues of BPMN Models from Industry (Extended Abstract)
Many organizations use business process models for documenting their business operations. In recent years, the Business Process Model and Notation (BPMN) evolved into the leading standard for process modeling. However, BPMN is complex: the specification offers a huge variety of different elements and often several representational choices for the same semantics. This raises the question of how ...
متن کامل